Question 1

How do we book and pay?

Accepted Answer

Send us a message on WhatsApp (+998 00 000 00 00), by email or through the enquiry form with your dates and number of guests. We reply with a tailored itinerary and price. Once you are happy with it, we confirm the booking and the payment terms in writing, so you know exactly what is due and when.

Question 2

What is your cancellation policy?

Accepted Answer

Cancellation terms depend on your dates, hotels and train tickets, so we confirm them in writing when you book, before any payment is made. If your plans change, contact us as early as possible and we will do our best to move your trip rather than lose it.

Question 3

Is the food in Uzbekistan halal?

Accepted Answer

Uzbekistan is a Muslim-majority country and traditional Uzbek cuisine is built around lamb, beef, rice and bread, so halal food is easy to find. Some restaurants do serve alcohol, and pork appears occasionally on international menus. We recommend restaurants we trust and can request halal-certified places if that matters to you.

Question 4

Can we keep prayer times and visit mosques?

Accepted Answer

Yes. We build each day around prayer times, and your guide will stop at a mosque or find a quiet place to pray whenever you need. Friday prayers can be planned into the itinerary, and Samarkand and Bukhara both have active historic mosques you can attend.

Question 5

Will we have Arabic-speaking support?

Accepted Answer

Yes. Our concierge answers in Arabic and English 24 hours a day throughout your trip, by WhatsApp or phone. Arabic-speaking guides are available on request; please mention it when you book so we can reserve one for your dates.

Question 6

Is Uzbekistan suitable for families with children?

Accepted Answer

Very much so. Uzbek culture is warm towards children, and our private format lets us keep days shorter, add rest time and choose family rooms or connecting rooms. The Amirsoy gondola, the high-speed train and the bazaars tend to be favourites with younger travellers. Let us know the children’s ages and we will plan around them.

Question 7

What should we wear when visiting holy sites?

Accepted Answer

Modest dress is expected at mosques, mausoleums and shrines: shoulders and knees covered for everyone, and loose, comfortable clothing is best. Women are asked to cover their hair in some mosques, so it is worth keeping a light scarf in your bag. You will also remove your shoes before entering prayer halls.

Question 8

What is included in a Your Brand package?

Accepted Answer

Our packages include handpicked 4-star hotels with daily breakfast, private airport and city transfers, Afrosiyob high-speed train tickets between cities, guided sightseeing and our 24/7 concierge in Arabic and English. International flights, lunches and dinners, and monument entrance tickets (about $25–30 per person, paid on entry) are not included. Each tour page lists exactly what is and isn’t covered.

Question 9

Can we change the dates or the itinerary?

Accepted Answer

Yes. Every tour is private, so you choose your travel dates and we can add or remove days, swap hotels, or include Bukhara or Khiva. Tell us what you have in mind and we will send an updated plan and price before you confirm anything.

Question 10

Are your tours private or in a group?

Accepted Answer

Our tours are private: just you, your family or your friends, with your own driver and guide. There are no strangers on the bus and the pace is yours. If you are a larger group travelling together, we can arrange that too.

Question 11

Do we need a visa for Uzbekistan?

Accepted Answer

Many nationalities, including citizens of several GCC states, can visit Uzbekistan visa-free for short stays, and others can apply for an e-visa online. Entry rules change from time to time, so send us your nationality and we will confirm the current requirements for your passport before you book.

Question 12

When is the best time to visit Uzbekistan?

Accepted Answer

Spring (April to June) and autumn (September to November) are the most comfortable seasons for sightseeing, with mild days and cool evenings. Summer is hot, especially in Bukhara and Khiva, so we plan early starts and long midday breaks. Winter is quiet and cold, and it is the season for snow at Amirsoy.

Question 13

Is Uzbekistan safe for travellers?

Accepted Answer

Uzbekistan is widely regarded as a safe and welcoming destination, and visitors often remark on the hospitality they meet. As anywhere, keep an eye on your belongings in busy bazaars. With a private driver, a guide and our 24/7 concierge, you always have someone to call.

Question 14

What currency is used, and can we pay by card?

Accepted Answer

The local currency is the Uzbek so‘m (UZS). Visa and Mastercard are accepted in many hotels, larger restaurants and shops, but bazaars, small cafés and entrance tickets often need cash. Carry some so‘m for daily spending; you can change US dollars at banks and official exchange points, and your guide can show you where.

Questions & answers

Booking & payment

Comfort & halal

General

Travel & visas

Questions? We reply within an hour.